Warranty for NESCAFÉ® Dolce Gusto® Machines

NESCAFÉ® Dolce Gusto® offers a warranty as an extra benefit that does not affect consumer’s statutory rights. NESCAFÉ® Dolce Gusto® machines are guaranteed against mechanical and electrical defects for 1 year from the date of purchase. During this guarantee period NESCAFÉ® Dolce Gusto® will repair the product or replace parts free of charge, if it is returned together with your receipt as proof of purchase. Always use the original packaging or a storage box to prevent additional damage and also obtain proof of posting.

The warranty is not transferable.

The following are specifically excluded from the terms and conditions of this warranty:

Damage caused by misuse or improper handling of the product or use not in accordance with instructions.

If the product has not been maintained correctly (descaled/cleaned as necessary) according to the instructions.

Damage caused due to the use of the product on a voltage other than that stamped on the product.

Products sold outside Hong Kong.

Usage other than normal domestic use.

Normal wear and tear.

Damage suffered through overloading, improper use, negligence or accident.

Any modification made by the purchaser to the product or any repairs other than by an authorised agent.

Accessories, such as filters, seals etc, whose normal life is limited. These parts are excluded from the guarantee and will require periodic renewal.

If you have any other questions please click here to contact us.

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NESCAFÉ® Dolce Gusto®
Consumer Services
2179 8999

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